SHIPPING POLICY
Welcome to Smatar!
At Smatar, our goal is to offer you the most reliable and efficient shipping options—no matter where you are. We proudly deliver to customers around the world every day and are committed to providing the highest quality of service.
Shipping Overview
We value every single customer and prioritize getting your order to you as quickly as possible. Under normal circumstances, you can expect to receive your order within 7–25 business days from the date of purchase.
Shipping Process
- Order Processing Time:
Orders typically take 2–5 business days to be processed and prepared for shipment.
Please note: Pre-order items may take longer to process. For more details, refer to our Preorder Page. - Shipping Time:
Once shipped, delivery generally takes 7–25 business days, depending on the destination. - Shipping Cost Calculation:
At checkout, we automatically calculate your shipping fee based on your delivery address and order details. This ensures a transparent and accurate rate every time.
Shipping Restrictions
Currently, we do not offer international shipping to the following areas:
- Countries in Africa
- Countries in Asia
We are actively working to expand our delivery coverage and hope to serve more regions in the future.
Lost or Delayed Packages
If your package does not arrive within 6 months of the shipping date, please contact us at support@smatar.com.
Our customer service team will respond within 24 hours and assist you accordingly.
Please note that overdue inquiries (after 6 months) may not be eligible for resolution.
Thank you for shopping with Smatar!
We’re here to make your home décor shopping experience smooth, stylish, and satisfying.