Return Policy
At Smatar.com, your satisfaction is our top priority. If you’re not completely happy with your purchase or encounter any quality issues, we’re here to help. Please review our return policy below:
🕒 Return Window
You may request a return within 14 days of receiving your item.
🔄 Return Process
- Contact Us First
Before initiating a return, please contact our customer service team at support@smatar.com.
Our team will provide the return instructions and the appropriate return address. - Package the Item Carefully
Ensure the item is securely packed to avoid damage during return shipping.
🚚 Shipping & Returns
- Full Refund for Lost Items
If your package is lost in transit, we offer a full refund, no questions asked. - Returns Due to Address Issues
If a package is returned due to incorrect, insufficient, or undeliverable addresses, or failure to contact the customer:- A 10% restocking and shipping fee will be deducted from the refund.
- Customer-Initiated Returns (Non-Quality Issues)
- Return shipping fees are the responsibility of the customer.
- A restocking fee of up to 20% may be applied.
✅ Return Conditions
To qualify for a return, the item must be:
- Unused and in original condition
- Complete with all original tags, accessories, and packaging
If the item was damaged during shipping, please notify us immediately with clear photos as evidence.
After receiving return instructions, please:
- Return the item using the original packaging
- Provide a tracking number or receipt from your return shipment to help us process your refund quickly
💳 Refund Processing
Once we receive and inspect the returned item:
- Refunds are processed back to your original payment method
- Most refunds are completed within 7 business days of receiving the return
❗ Important Notes
- Return shipping costs for non-defective items are not covered by us.
- We reserve the right to refuse returns that do not comply with this policy.
If you have any questions or concerns, our support team is here to assist you. Thank you for shopping with Smatar.com – we appreciate your trust!